Business email addresses

Email is a channel just like the phone. When a Contact writes to a business address you set up here, the message lands in your team’s inbox, and your AI teammate drafts a reply for you to approve — the same rhythm as texts and calls.

Open Channels from the sidebar and pick the Email tab. There’s no DNS to configure and no mail server to wire up. You create an address, and it works.

Create addresses at the top; shape how they sign off in Branding below.

Create an address

Your addresses live on a Loquent domain, so setup is a single form.

1. Tap Add Email Address.

2. Type a Username — the part before the @, like sales, hello, or info. This becomes the local part of the address (for example sales@email.example.com).

3. Add a Display Name if you like — Sales Team, say — so replies feel personal. This is optional.

4. Tap Create. The address is live immediately, ready to send and receive.

Make as many as you need — a friendly hello for general enquiries, an orders address for purchases, whatever matches how your business is organised.

Note

On the shared Loquent domain some usernames are reserved: role addresses such as billing or support, anything with “loquent” in it, and the names of well-known brands. On your organization’s own domain the usernames are yours. On either one, a display name can’t say Loquent or name a brand. The form tells you as you type, so you can pick another name.

Note

New workspaces can send a limited number of emails a day (50 to start) and can’t start a bulk email yet. To send more, write to us at support@loquent.io.

Your own email address, set up for you

Your addresses start on the shared Loquent domain. Loquent can also give your organization an email domain of its own — a name that reads as your business rather than a shared Loquent one. It isn’t automatic: ask Loquent support, and once the team turns it on, it sets itself up in the background with nothing to configure on your side.

From then on, a card at the top of the Email tab shows where it’s up to:

Once the card reads Live, new email goes out from your own address and replies come back to it.

The card says	What it means
Setting up your-name-a1b2c3.email.loquent.io	In progress — usually a few minutes.
This is taking longer than usual	Something needs another try. Select Check now to push it along. Email keeps sending from your Loquent address throughout.
your-name-a1b2c3.email.loquent.io with a Live badge	Done. New emails send from this address, and replies come back here.

Nothing breaks while you wait, and nothing breaks afterwards: your Loquent address keeps receiving, so replies to mail you already sent still land in the right conversation. Your existing addresses are copied onto the new domain automatically when it goes live, and sending and receiving both start working at the same moment.

Note

You can’t bring a domain you already own to email yet — this is a Loquent-issued address carrying your business’s name. Connecting your own domain to your website is a separate feature: see Connect your domain.

Which address a message goes out from

Once you have more than one address, the list groups them by domain and marks one in each group as the Default. Select Make default on another address to move it.

When Loquent sends without you picking — a teammate’s reply, or a bulk send — it chooses in this order:

1. Your own domain before the shared Loquent one.
2. Within that domain, the address marked Default.
3. Failing both, the oldest address you have.

So in short: set the default on your own domain, and that becomes your business’s voice for everything the team sends.

Give each person their own address

An address can belong to the organization or to one person on your team. Open Settings → Team → Members, select Manage beside a person, and their Email addresses section lists what they can send from.

Assign organization addresses to a person, or give them one of their own.

• Assign email addresses — tick the organization addresses this person may send from, and star one as their default. In the composer’s From list a member sees only what’s assigned to them; an Owner sees every address.
• Give name an address of their own — an Owner can create a personal address on your own domain, like elena@your-name-a1b2c3.email.loquent.io. Your own domain has to be Live first.

What the Contact sees depends on which one they write from:

• Their own address — Elena Navarro.
• An organization address — Elena Navarro at Sunshine Jewelry, so a message from the shop still reads as coming from a person.

Note

A personal address is for that person’s own writing. Your teammates and any bulk email always send as the organization, never as one person — and a personal address can never be the organization’s default.

Point an address at a teammate

Once an address exists, messages to it flow into your shared inbox, where the teammate on that conversation drafts replies for your approval. Suggest is the default everywhere — nothing goes out until you send it. To see how those drafts reach you and how you approve them, read Drafts, approvals, and escalations.

Brand your outgoing email

Below the address list is a Branding section — the finishing touches that make an email feel like your business, not a generic system message.

• From name — the sender name recipients see. Leave it blank to send as Loquent.
• Reply-to address — where replies should land, if that’s different from the sending address.
• Signature — the sign-off shown above the footer.
• Footer line — an address or legal line at the very bottom.
• Show logo in emails — display your logo, with your business name as a text fallback for apps that block images.

Your logo and accent colour come from your organisation’s brand settings, so a single look carries across everything your team sends. Fill in what you want and tap Save branding.

Note

The Branding section is an Owner-level setting. If you don’t see it, an Owner on your team can set the brand for everyone.

With email set up alongside your phone lines, every channel a Contact uses gathers into one conversation — see how that works in Contacts, conversations, and channels.