Recordings, transcripts, and call insights
Every call is more than a line in a list. Tap a call from your call history and it opens in full — the recording, the word-for-word transcript, and a plain-language read of what happened. It’s how you catch up on a call your AI teammate handled without listening to the whole thing.
The header: who and when
Section titled “The header: who and when”At the top sits the call’s identity — the Contact’s name (or the number, if they’re not saved yet) with the phone number beneath. A quick grid gives you the essentials at a glance: Date & Time, Duration, the Phone Line it used, the Status, and the Direction.
The Contact’s name is a link. Tap it to open their full profile — every past conversation, note, and detail — so a call always has its context one tap away. There’s also a call button in the header to ring them straight back.
Play the recording
Section titled “Play the recording”If the call was recorded, a Recording card gives you a simple player with the length shown top-right. Play, pause, and scrub — the same voicemail-style controls you already know. Call recording is one setting for your whole business, and it starts off — see Turn call recording on or off.
Read the transcript
Section titled “Read the transcript”The Transcription card holds the full written record of the call — every turn, in order. Long calls scroll inside the card, so the page stays tidy. Reading is faster than listening when you just need the gist or want to find one thing that was said.
If a call has no transcript yet, the card simply tells you so.
What your team understood
Section titled “What your team understood”Below the transcript, a Analysis Results card sums up what your team drew from the call — the kind of at-a-glance read you’d want before calling someone back. If more than one read is available, a small picker lets you switch between them.
Refresh the read
Section titled “Refresh the read”If you’ve changed how your team should interpret calls and want an existing one looked at again, a Rerun analysis action sits at the top of the page (when a transcript exists). One tap re-reads the call and updates the insights — handy after you’ve refined what your teammate should be listening for.
Getting back
Section titled “Getting back”A Back to Calls link at the top returns you to the list, right where you left it — same search, same filters.
New here? Start with your call history for the list view, or read how your team drafts and escalates the follow-ups a call kicks off.