Dashboard

Click the home icon in the sidebar to open the Dashboard. It gives you a real-time overview of your organization’s call activity, open to-dos, and quick access to common actions.

Metric cards

The four cards at the top summarize activity for the selected date range:

Card	Shows
Total Calls	Number of calls received
Avg Duration	Average call length (mm:ss)
Pending Todos	To-dos that need review
Active Contacts	Contacts with recorded activity

Call Activity

The bar chart shows call volume by day for the selected period. Hover over a bar to see the exact count for that day.

Call Heatmap

The heatmap shows when calls occur by day of the week and hour of the day. Darker cells indicate higher call volume, making it easy to spot your busiest times.

Recent Calls and Todo Status

Recent Calls lists your five most recent inbound calls with the caller name, number, and timestamp. Click any row to open the full Call Details page.

Todo Status shows a breakdown of your open to-dos by status. Click through to Manage To-Dos to review and resolve them.

Quick Actions

The Quick Actions section provides shortcuts to the most common setup tasks: creating an agent, buying a phone number, and adding a contact.

Filter by date

All metrics and charts update based on the selected date range. Click the date selector in the top right to change the period.

Preset	Shows data from
Today	Midnight to now
Yesterday	The previous full day
Last 7 Days	The past 7 days including today
Last 30 Days	The past 30 days including today
Last 90 Days	The past 90 days including today
All Time	Every call since your account was created

To define a custom period, enter a start and end date in the Custom Range section. The filter applies to the dashboard metrics and the Call History list simultaneously.

Related pages

• Call History — full list of calls with the same date filter applied
• Manage To-Dos — review and resolve pending to-dos