Manage Contacts

Open Contacts

Click Contacts in the sidebar. The Contacts page lists all contacts in your organization.

Create a contact

Click + Create Contact to open the contact form.

Fill in the contact fields:

Field	Required	Description
First Name	Yes	The contact’s first name
Last Name	Yes	The contact’s last name

Click Save to create the contact. Loquent redirects you to the Contacts list where your new contact appears.

How contacts work with calls

When a call comes in, Loquent matches the caller’s phone number against your contact directory. If a match is found, the agent has access to the contact’s name and history during the call. This enables more personalized conversations and helps analyzers generate richer to-do items.

Tip

Add contacts for your frequent callers so agents can greet them by name and reference past interactions.