Instruction Builder

Agent instructions tell your agent how to behave — what to say, what to avoid, and how to handle different caller situations. Open an agent and click the Instructions tab to access the Instruction Builder.

Generate instructions with AI

If you’re starting from scratch, describe your agent in plain language and click Generate Instructions. Loquent’s AI writes a complete set of instructions based on your description.

Edit with the toolbar

Once you have instructions, use the toolbar to refine them with one click:

Action	What it does
Improve	Rewrites for clarity, structure, and effectiveness
Make concise	Trims wordiness while keeping key instructions
Improve tone	Adjusts the agent’s voice for better caller experience
Add examples	Inserts example conversations for common scenarios
Fix issues	Identifies and resolves ambiguous or conflicting instructions
Strengthen safety	Adds guardrails for sensitive situations
Add personality	Adds warmth, tone, and conversational style
Enhance with org data	Weaves in your organization profile details

Custom edit

Click Custom edit and type a free-form instruction to guide the AI with your own direction:

• “Make it more formal”
• “Remove the upsell section”
• “Add instructions for handling Spanish-speaking callers”

Compare with original

After any AI edit, click Show changes to reveal the Current and Original tabs. Switch between them to compare the updated instructions against the previous version. Click Revert in the toolbar to undo the last AI edit.

Enhance with org data

Click Enhance with org data to weave your organization profile — business name, hours, services, and location — directly into the instructions. This requires your organization profile to be filled out first.

Related pages

• Organization Profile — provide org context that feeds into instruction generation
• Tool Configuration — configure what tools your agent can use